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Privacy Policy

Article 1 (Basic policy)

Our clinic (hereinafter referred to as "our clinic") will appropriately protect your personal information and manage it in compliance with relevant laws and regulations (Act on the Protection of Personal Information, GDPR, CCPA, PDPA, etc.) and guidelines.

Article 2 (Definition of Personal Information)

"Personal information" in this policy refers to your name, address, telephone number, email address, hotel name, pickup address, payment information, usage history, and other information that can identify you as an individual.

Article 3 (Method of Acquiring Personal Information)

We will obtain your information in the following ways:

  • Information entered on the reservation form (name, contact information, hotel, desired date and time, etc.)

  • Inquiries via chat or messaging apps (WeChat, LINE, KakaoTalk, WhatsApp, etc.)

  • Online payment information from Stripe (payment token, transaction date, transaction amount, etc.)

  • Cookies and access analysis data (Google Analytics, etc.) when accessing the site

Article 4 (Purpose of use)

The acquired information will be used for the following purposes:

  1. To provide services such as reservations and transportation, and to contact you regarding these services

  2. Identity verification, payment processing, and cancellation refund procedures

  3. Improving the quality and safety of treatments and services

  4. Site improvement, statistical analysis, customer trend analysis

  5. Responding to disclosures and requests based on laws, regulations, and rules

Article 5 (Provision of personal information to third parties)

Our clinic will not provide personal information to third parties without your consent, except in the following cases:

  • When required by law

  • When there is customer consent

  • When providing personal information to subcontractors (Stripe Japan, taxi dispatch companies, etc.) to the extent necessary for payment processing, etc.

  • In the event of an emergency to protect life, body, or property.

*We will enter into appropriate contracts with our business partners and confirm their information management systems before providing information to them.

Article 6 (Management of Personal Information)

Our hospital will take appropriate safety management measures to prevent unauthorized access, leakage, loss, and falsification of personal information.
Communications are encrypted using TLS/SSL and managed in a secure environment.

Article 7 (Use of Cookies, etc.)

This website uses cookies to improve convenience and analyze access.
You can disable cookies in your browser settings, but some functions may become unavailable.

Article 8 (Access from overseas)

This website is intended for access by customers residing overseas (EU, North America, and Asia).
In accordance with international data protection regulations (such as GDPR), information will be anonymized and encrypted as necessary.

Article 9 (Disclosure, Correction, and Deletion of Personal Information)

Customers can request the disclosure, correction, or deletion of their personal information held by our clinic.
If a request is made, we will verify the identity of the person and respond promptly in accordance with the law.

Article 10 (Inquiries)

For inquiries regarding the handling of personal information, please contact our clinic.

Sugawara Osteopathic Clinic Sapporo Chuo Ward Office Branch

Article 11 (Disclaimer)

  1. We make every effort to ensure that the information posted on this website is accurate and up-to-date, but we do not guarantee its content.

  2. We assume no responsibility for any damages incurred as a result of using the information on this website.

  3. The management of personal information at external linked sites (hotels, taxi companies, reservation systems, etc.) is the responsibility of each operator.

  4. We are not responsible for any losses or delays caused by communication failures, payment system malfunctions, traffic conditions, etc.

Article 12 (Changes to the Policy)

The contents of this policy may be changed without notice in accordance with changes in laws and regulations or revisions to our management policy.
The revised content will take effect when it is posted on this website.

Article 13 (Governing Law and Jurisdiction)

This policy is governed by Japanese law, and the Japanese court with jurisdiction over the location of our hospital shall be the exclusive court of first instance.

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